Warranty Terms & Conditions for Eagle Trailers and Campers

When purchasing a product from Eagle Trailers and Campers, you are agreeing to all terms and conditions of warranty as outlined here.

AUSTRALIA WIDE WARRANTY

The following information is related to Warranties offered by Eagle Trailers & Campers. Please read all the information carefully, and should you have any questions relating to any aspect of this section, please contact Eagle Trailers and Campers on (08) 8281 6696. By purchasing an item from Eagle Trailers & Campers, you hereby agree to all terms and conditions of warranty set out herein. 

Lifetime Warranty on Chassis and Drawbar 

Our industry leading structural warranty covers the chassis and drawbars from fatigue or failure from time of handover for the original owner. 

Warranties are only valid to the original purchaser from time of collection. Please retain proof of purchase as this may be required when making a warranty claim. 

Drawbar and chassis 

Carries a Lifetime warranty for all caravans and camper trailers sold from July 2020.

12 Months Warranty 

The Eagle products have a 12-month warranty, standard on all other parts to caravan/camper. 

Please note some of these parts are from other suppliers and carry their own warranty terms and processes for claims. 

Camper Trailer Tent 

All Eagle Campers and Caravans come with a 12-month limited Warranty on Canvas and Poles. Tents are guaranteed to be in new merchantable condition at time of purchase. This warranty covers manufacturer faults only. This warranty does not apply in the case of accidental damage, wear and tear, zips mesh, screens, misuse and abuse or mould. 

THE ABOVE-MENTIONED WARRANTY DOES NOT COVER DAMAGES UNDER THE FOLLOWING CONDITIONS 

  • Accidents 
  • Neglect, Abuse, Misuse, Negligence or Overloading 
  • Repairs carried out that have not been approved by Eagle Trailers & Campers 
  • Acts of Nature 
  • Defects due to modifications not carried out by Eagle Trailers & Campers 
  • Rust 
  • Wheels and Tyres 
  • Paint 
  • Travel Covers and Straps 
  • General Consumables e.g., bearings, light bulbs, batteries, etc. 
  • Zips, Mesh or Screens 
  • Suspension Bushes 
  • Wear and Tear e.g., suspension, shockers 

This warranty does not cover any costs associated with the recovery or transport of the van/camper to an Eagle or associated dealer or authorised repairer. If a claim is made under warranty, it is YOUR responsibility to bring the van/camper back to Eagle or an Eagle Trailers authorise repairer. 

Please call 08 8281 6696 or email warranty@eagletrailers.com.au 2

If Warranty work is required, the purchaser should immediately contact Eagle Trailers & Campers to make arrangements for repairs. If not located in South Australia, please contact your purchasing dealer to arrange approval and repairs within your state. Any work performed under an authorised warranty claim approved by Eagle Trailers & Campers must be performed by Eagle Trailers and Campers or a nominated representative of Eagle Trailers & Campers and only with the express written permission of Eagle Trailers & Campers. 

Warranties are only valid to the original purchaser and from the original date of purchase only. Warranties are not transferrable under any circumstances. 

Unauthorised Repairs 

Any unauthorised repairs are at the owner’s risk. 

Fridges and Hot Water Services 

Fridges and Hot Water Services are covered by the manufacturer of the appliance the warranty is not actioned by Eagle Trailers & Campers. The appropriate manufacturer’s warranty paperwork is supplied with the appliance. 

Other: 

Warranties apply only to items sold as “New” and do not extend to any items sold via “Auction”, or deemed to be “Factory Seconds”, Ex-Demonstrations”, “Second hand” or “Damaged” unless specifically stated otherwise in writing. 

Warranties do not apply to products used in a hire scheme or as a rental.